Why This Policy Exists
Shopping online means you can't hold a product before you buy it. That's a real risk, and we want to take it off your shoulders. If something doesn't work out, you have 30 days from the date of delivery to send it back for a refund or exchange. No complicated hoops, no guesswork.
What You Can Return and How to Do It
To be accepted, items must be unused, in their original condition, and in their original packaging. Please include your order number or proof of purchase when you send anything back. A few things cannot be returned: gift cards, personalised items, and anything marked "final sale."
When you're ready to return something, email Contact@PAYPLANES.Shop with your order number and the reason you'd like to return it. We'll send you the return address and instructions from there. Once you have those, pack the item securely and ship it back. Please don't send anything back before getting in touch — returns that arrive without a prior request may not be accepted.
Refunds, Exchanges and Damaged Items
After we receive your return and check it over, we'll email you to let you know the outcome. If your refund is approved, the money goes back to your original payment method within 5–10 business days. Your bank may take a few additional days to post it on their end.
For exchanges, the following applies: We offer free exchanges for a different size or color, subject to availability.
If your item arrived damaged or faulty, or if we sent you the wrong thing, please contact us within 48 hours of delivery and include photos. We will arrange a free replacement or a full refund at no cost to you.
Who Pays for Return Shipping
When a return happens because of our error — a damaged, faulty, or incorrect item — we cover the return shipping cost. For all other returns, the customer is responsible for return shipping.
Still Have Questions?
Email Contact@PAYPLANES.Shop and we'll get back to you within 24–48 hours.