How Our Inventory Works
Here's a quick look at how we manage product availability — from real-time stock tracking to limited drops and pre-orders.
1. Real-Time Stock Levels
Our inventory updates continuously, so anything marked "in stock" is ready to go. On rare occasions, two customers may purchase the same last item simultaneously. If that happens, we'll reach out immediately with three options: a suitable replacement, an estimated wait time, or a full refund.
2. Sold-Out Items
When stock hits zero, the "Add to cart" button is automatically disabled. For select products, you'll see an option to enter your email address and get notified the moment they're available again.
3. Pre-Orders & Backorders
Certain products can be pre-ordered ahead of their arrival. Here's what to know:
- The expected shipping date is displayed directly on the product page
- Payment is collected at the time you place your order
- You can cancel anytime before the item ships for a complete refund
4. Limited Editions
Some products are released in small quantities or as part of seasonal collections. When they're gone, they may not return — so act fast if something catches your eye.
5. Per-Customer Order Limits
To keep things fair across the board, we may cap the quantity of certain products per customer — particularly on high-demand or limited-run items.