Who Is Responsible for Your Data?
PAYPLANES ("we", "us", "our") is the data controller for this online store, which sells products. Your personal data is handled carefully, and this Privacy Policy exists to be fully transparent about what we collect, why we collect it, and what control you have over it. Using our website or placing an order means you accept the practices described below.
What Information Do We Collect?
We gather two types of information — what you provide to us directly, and what is collected automatically as you browse:
- Identity & contact data: your name, email address, phone number, and shipping and billing address.
- Order data: the products you purchase, order value, and payment confirmation (we never store full card numbers).
- Technical data: IP address, browser type, device information, and pages visited.
- Marketing data: your stated preferences for receiving emails and promotional offers from us.
How Do We Use the Information We Hold?
- To fulfil your order – process payment, ship products, and provide customer support.
- To communicate with you – order confirmations, shipping updates, and responses to your enquiries.
- To improve our store – understand how visitors use the site so we can make it better.
- For marketing – newsletters and offers, only when you have given your agreement. You can unsubscribe at any time.
- For legal reasons – tax, accounting, and fraud-prevention obligations.
How Is Your Payment Information Kept Safe?
All payments are handled by PCI-DSS compliant payment providers over encrypted SSL/TLS connections. PAYPLANES never sees or stores your full card details at any point during or after a transaction.
How Do We Use Cookies?
Cookies are used to keep your cart functioning, remember your preferences, measure site traffic, and personalise offers. You are free to control or delete cookies through your browser settings whenever you choose.
Who Do We Share Your Data With?
We do not sell your personal data — ever. It is shared only with trusted partners who help us operate the store, including payment providers, shipping carriers, our e-commerce platform (Shopify), and analytics tools. Each partner receives only the data they need to carry out their specific service.
How Long Do We Keep Your Data?
Your personal data is retained only for as long as is necessary to fulfil your orders and satisfy our legal, tax, and accounting obligations. Once those purposes are met, your data is no longer kept.
What Rights Do You Have Over Your Data?
You have the right to access, correct, or delete your personal data, to object to or restrict how it is processed, and to withdraw your consent to marketing communications at any time. To exercise any of these rights, please email us at Contact@PAYPLANES.Shop.
Do We Collect Data from Children?
Our store is not intended for anyone under 16, and we do not knowingly collect personal data from children. If you believe a child has submitted personal data to us, please get in touch and we will delete it promptly.
How Will You Know If This Policy Changes?
We may update this Privacy Policy periodically. Any changes will be published on this page alongside a revised "Last updated" date, so you always have access to the most current version.